Shipping policy

Shipping Policy

Politique d’Expédition

🇬🇧 ENGLISH

Shipping Policy – LUNAWEAR

Last updated: december 31 ,2025

At LUNAWEAR, we are committed to providing a fast, secure, and transparent shopping experience.
Below you will find all the information regarding order processing, delivery times, shipping fees, and conditions.

📦 1. Order processing time

All orders are processed within 24 to 48 business hours.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is confirmed, you will receive a confirmation email.

🚀 2. Delivery times

We ship across Europe and to several international destinations.

Standard Shipping
📦 Estimated delivery: 9–10 business days

Express Shipping
⚡ Estimated delivery: 5–6 business days

Delivery times may vary depending on the destination country, customs procedures, or peak periods (sales, holidays, Christmas, etc.).

💰 3. Shipping fees

Shipping fees are calculated at checkout and depend on your location and selected delivery method.

Free shipping may be offered during promotions or above a minimum purchase amount, when applicable.

🔍 4. Order tracking

Once your order has been shipped, you will receive an email containing your tracking number.

You can track your order via:

  • The link provided in the shipping email

  • The “Order Tracking” page on our website

  • The carrier’s tracking system

🧭 5. Shipping destinations

We currently ship to:

  • France

  • Belgium

  • Switzerland

  • European Union

  • United Kingdom

  • Canada

  • United States

  • Overseas territories (DOM-TOM – extended delivery times)

Some countries may be temporarily unavailable due to logistical restrictions.

💡 6. Delivery delays & issues

LUNAWEAR is not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Incorrect or incomplete delivery addresses provided by the customer

If your package appears delayed or lost, please contact us at:
📧 lunawearunderwear@gmail.com
(Please include your order number.)

🛃 7. Customs & taxes

For deliveries outside the European Union:

  • Customs duties or import taxes may apply

  • These fees are the responsibility of the customer

  • Charges vary depending on the destination country

📍 8. Incorrect address

If the delivery address provided is incorrect or incomplete:

  • We cannot reship the order free of charge

  • Reshipping fees will be charged to the customer

Please ensure all address details are correct before completing your order.

✉️ 9. Contact

For any shipping-related questions, contact us at:
📧 **lunawearunderwear@gmai